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Shipping & Delivery

We work with trusted suppliers to ship your order directly to your door.

• Processing time: 1–5 business days.

• Shipping time: varies by destination and carrier.

• Shipping costs: shown at checkout.

• Free shipping: as stated on our website or promotions.

Once your order has shipped, you’ll receive a confirmation email with tracking details (where available). Delays caused by carriers, customs, or other factors outside our control may occur.

If a package is lost or severely delayed, we’ll work with our supplier and the carrier to find a solution, which may include a replacement or refund, depending on the case.
 

Returns & Exchanges

We want you and your pet to be happy with your purchase. If you’re not satisfied, you may request a return or exchange under the conditions below.

• You can request a return within 14 days of delivery.

• Items must be unused, unwashed, and in their original packaging with all tags attached.

• Proof of purchase (order number or receipt) is required.

• Certain items may be non-returnable for hygiene or safety reasons (for example: used pet accessories, opened grooming products, or custom items).

If your return is approved, we’ll provide instructions on how and where to send your item. Items sent back without approval may not be accepted.

Return Shipping Costs

Unless otherwise stated:

• If the item is defective, damaged, or you received the wrong product, we will cover or reimburse reasonable return shipping costs.

• If you return an item for any other reason (for example: you changed your mind, ordered the wrong size, or no longer want the product), you are responsible for the return shipping costs.

Refunds

Once we receive and inspect your return, we’ll let you know if the refund is approved. If approved:

• Refunds are issued to your original payment method.

• Processing times may vary depending on your bank or payment provider.

We may refuse a refund or issue a partial refund if the item is not in its original condition, is damaged, or missing parts for reasons not due to our error.

Sale items, promotional items, or gift cards may be final sale and not eligible for refunds unless they arrive damaged or defective.
 

Order Changes & Cancellations

Because we process orders quickly with our suppliers, changes and cancellations are time-sensitive.

• If you need to change or cancel your order, please contact us as soon as possible after placing it.

• If your order has already been processed or shipped, we may not be able to change or cancel it. In that case, you can follow our standard return process once you receive the item.

If a package is returned to us due to an incorrect address, refusal, or failure to pick up, we may deduct shipping and handling costs from any refund.
 

Product Information & Disclaimer

We aim to show our products as accurately as possible. However:

• Colors may appear slightly different due to screen settings or lighting.

• Sizes are approximate and may vary slightly between manufacturers.

All products are intended for normal, responsible use with pets. Always supervise your pet when using new products and check regularly for wear and tear. Tavorus is not responsible for any damage or injury resulting from misuse, lack of supervision, or failure to follow product instructions.
 

Prices & Payments

All prices are listed in USD unless stated otherwise.

• We reserve the right to change prices, promotions, or product availability at any time.

• Any discounts or promotions are valid only for the period stated.

Depending on your location, additional charges such as customs duties, import taxes, or local fees may apply. These are the responsibility of the customer and are not included in our prices.